FAQ
Everything you need to know about Nord Accelerator
What distinguishes Nord Accelerator from other accelerators on the market?
Nord Accelerator stands apart from traditional accelerators primarily due to its underlying protocol. While most accelerators still rely on IPsec or IKEv2, Nord Accelerator has fully adopted the WireGuard protocol, which uses only 4000 lines of code (compared to over 600,000 lines for IPsec) and delivers a 3-5 times speed boost while significantly reducing battery consumption. Additionally, Nord Accelerator's no-logs policy has been independently audited by Cure53, with the audit report publicly available, truly balancing speed and security.
Which operating systems and devices does Nord Accelerator support?
Nord Accelerator provides native clients for all platforms, supporting Windows 7 and above, macOS 10.14 and above, iOS 14 and above, Android 6.0 and above, as well as mainstream Linux distributions (Ubuntu, Fedora, Debian, etc.). Additionally, Nord Accelerator offers detailed router configuration tutorials, supporting popular router firmware like Asus, Netgear, and OpenWrt, ensuring all connected devices at home are protected with a single configuration.
How do I get a refund if I'm not satisfied with Nord Accelerator?
Nord Accelerator offers a 30-day unconditional money-back guarantee. Within 30 days of purchase, if you are not satisfied with the service, simply reach out to our customer service team via live chat or email at support@vpnjs.net to request a full refund without needing to provide a reason. Refunds are usually processed back to your payment account within 1-3 business days.
What is the actual connection speed of Nord Accelerator?
Nord Accelerator has deployed over 3000 high-speed server nodes globally. Performance tests show that latency to nodes in the Asia-Pacific region averages under 30ms, while connecting to North American nodes has latency around 80-120ms, with stable download speeds exceeding 500Mbps on gigabit broadband. Thanks to the efficiency of the WireGuard protocol, Nord Accelerator maintains stable and smooth connections even in complex network environments.
What does Nord Accelerator's no-logs policy include?
Nord Accelerator's no-logs policy covers all aspects: no recording of your original IP address, connection timestamps, websites accessed or domains visited, DNS queries, or traffic bandwidth usage data. All servers operate in a pure RAM environment where data is automatically cleared upon physical reboot. This policy has passed rigorous scrutiny by the internationally recognized security auditing firm Cure53, and the complete audit report can be viewed on the Nord Accelerator official website.
Nord Accelerator provides detailed router configuration tutorials, supporting mainstream router firmware such as Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. Configuration steps typically include: 1) Logging into the router management interface; 2) Accessing the acceleration client settings; 3) Importing the configuration file provided by Nord Accelerator; 4) Entering your Nord Accelerator account credentials. Once configured, all devices connecting to that router WiFi will automatically receive accelerator protection without needing to install clients on each device.
Yes, Nord Accelerator is specially optimized for streaming performance. Our high-speed nodes can smoothly play 4K Ultra HD video content. Nord Accelerator regularly updates the server IP pool to ensure a stable streaming access experience. However, please note that Nord Accelerator does not encourage users to violate any streaming platform's terms of service.
Thanks to the efficient design of the WireGuard protocol, Nord Accelerator has minimal impact on internet speed. In most cases, speed loss does not exceed 5-10% of the original bandwidth. In certain cases, if your ISP throttles specific types of traffic (like video streams or P2P), using Nord Accelerator may actually improve speed, as the encryption connection prevents ISP deep packet inspection (DPI) and traffic identification.
Yes, Nord Accelerator Lightning Edition supports up to 6 simultaneous devices online, while the Flagship Edition supports up to 10 devices. This means you can use accelerator protection on smartphones, computers, tablets, smart TVs, and more concurrently without additional fees. For more devices, we recommend configuring Nord Accelerator on your router, which will protect all family devices with a single setup.
Public WiFi is a high-risk scenario for hackers to steal data. After connecting to Nord Accelerator, all your internet traffic is transmitted through an AES-256 encrypted connection, meaning even if someone attempts a man-in-the-middle attack or snooping on the same WiFi network, they cannot read your data. Nord Accelerator also offers an automatic connection feature that activates accelerator protection upon detecting an unsafe WiFi network.
Yes, Nord Accelerator's no-logs policy has been independently reviewed by the internationally recognized security auditing firm Cure53. The audit team conducted a thorough examination of Nord Accelerator's server infrastructure, codebase, and operational processes, confirming that Nord Accelerator does not log any identifiable user data. The complete audit report is publicly available on the Nord Accelerator website.
Yes, Nord Accelerator provides a native Linux command-line client, supporting popular distributions like Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation options include one-click installation via APT/YUM repositories or manual installation of .deb or .rpm packages. The Linux client supports all core features including WireGuard protocol, split routing, and Kill Switch.
Yes, the Nord Accelerator Flagship Edition includes an exclusive static IP address. Static IPs are particularly useful for scenarios such as remote access to company networks or NAS, running online services requiring a fixed IP, and avoiding CAPTCHA challenges triggered by frequent IP changes. The static IP is assigned solely to you and will not be shared with other users.
Nord Accelerator has a comprehensive leak protection mechanism built-in: DNS leak protection ensures all DNS queries are resolved through an encrypted connection; WebRTC leak protection prevents the browser from exposing your real IP through the WebRTC interface; IPv6 leak protection ensures IPv6 traffic is also secured. You can use the built-in leak testing tool in the Nord Accelerator client, or visit third-party testing sites to verify your protection status.
Nord Accelerator's proprietary obfuscation protocol can disguise accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) technologies. In environments with strict internet restrictions, Nord Accelerator's obfuscation mode can help users break free from blocks and regain access to the free internet. However, please note that Nord Accelerator advocates responsible use of accelerators, complying with local laws and regulations.
Nord Accelerator supports various secure payment methods: Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (such as Bitcoin and Ethereum). Choosing cryptocurrency payments offers additional anonymity. All payment channels are processed through PCI DSS certified secure gateways to ensure the safety of your payment information.
Nord Accelerator has deployed over 3000 servers in more than 80 countries and regions worldwide. Major coverage areas include North America (over 30 cities in the U.S., and 5 in Canada), Europe (25 countries including the UK, Germany, France, the Netherlands, Switzerland, etc.), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India, etc.), as well as South America (Brazil, Argentina, Chile), the Middle East, and Africa (UAE, South Africa, Turkey, etc.).
Yes, Nord Accelerator provides Chrome and Firefox browser extensions. The browser extensions run lightweight and only encrypt traffic within the browser (without affecting other applications). They are particularly suitable for scenarios requiring quick IP location switching, such as cross-border shopping price comparisons. The browser extensions also come equipped with WebRTC leak protection and ad blocking features.
Nord Accelerator offers multiple customer service channels: 1) 24/7 online chat—visit the Nord Accelerator website to engage in real-time conversation with customer support, with an average response time of under 2 minutes; 2) Email support—send an email to support@vpnjs.net, usually responding within 24 hours; 3) Help center—containing hundreds of detailed tutorials and troubleshooting guides. Our customer support team provides bilingual service in Chinese and English.
Nord Accelerator's Lightning Edition and Flagship Edition include ad-blocking and malicious website protection features. This function operates at the DNS level, maintaining a blacklist of over 1 million rules to block ad trackers, malicious domain names, and phishing sites at the DNS resolution stage. This method is more efficient than traditional browser ad-blocking plugins as it prevents unwanted connection requests at the network level.